14-Day Refund Policy
We offer a 14-day refund policy for gemstone purchases made on our website. If there is an issue with our product, only then refund is possible other wise no refund is possible. You may request a refund within 14 days from the date of delivery. Please note that this policy is applicable only for the specified 14-day period.
Exchanges
We do offer exchanging of items, once you return an item and we received it, then we can discuss exchange with another item. Upon agreeing with exchange we can adjust the price for the item we are going to exchange.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping Costs
Shipping costs associated with returning items are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
Please note that customers are responsible for any shipping fees associated with returning the product. Once we receive and inspect the returned product, we will issue a full refund, less any applicable fees. We will refund your payment using the same method of payment that was used for the original purchase.
If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact us at any time. Our team is here to assist you and provide a memorable shopping experience.
Thank you for choosing Nassri gemstone.
